With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
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Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
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Below is a list of impacted sailings:

Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:

• Training for all of our Crew Members on how best to prevent the spread of illness on board.
• A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
• Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
• Cleaning of all staterooms twice a day and additional disinfection when necessary.
• Discontinuing self-service at buffet locations.
• Regular communication with Guests and Crew Members regarding how to prevent illness.
• Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
• Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.

​MIAMI, May 4, 2020 – Carnival Cruise Line advised guests and travel agents today of our plan to phase in a resumption in our North American service this summer, beginning on August 1 with a total of eight ships from Miami, Port Canaveral and Galveston.  In connection with this plan, our pause in operations will be extended in all other North American and Australian markets through August 31.

The key elements of this plan include:

• All North American cruises from June 27 to July 31 will be cancelled.
• Beginning August 1, we plan to resume cruises on the following ships:
  • Galveston:  Carnival Dream, Carnival Freedom and Carnival Vista
  • Miami:  Carnival Horizon, Carnival Magic and Carnival Sensation
  • Port Canaveral:  Carnival Breeze and Carnival Elation.
• Other than the above referenced service from Galveston, Miami, and Port Canaveral, all other North American and Australian homeport cruises will be cancelled through August 31.
• All Carnival Spirit Alaskan cruises from Seattle will be cancelled, as well as the Carnival Spirit Vancouver-Honolulu cruise on September 25 and the Honolulu-Brisbane transpacific cruise on October 6.
• All Carnival Splendor cruises in Australia from June 19 to August 31 will be cancelled.

 
Impacted guests and their travel advisors are being notified by email, including options for a combined future cruise credit (FCC) and onboard credit (OBC) package, or a full refund.  Booked guests can make their selection online, alleviating the need to contact Carnival’s customer service center, which is still operating in a work-from-home status due to locally-imposed office closures in South Florida.

We are committed to supporting all public health efforts to manage the COVID-19 situation. We are taking a measured approach, focusing our return to service on a select number of homeports where we have more significant operations that are easily accessible by car for the majority of our guests. 
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We will use this additional time to continue to engage experts, government officials and stakeholders on additional protocols and procedures to protect the health and safety of our guests, crew and the communities we serve.  We appreciate the understanding and support of our guests and travel agent partners and look forward to welcoming them on board as the environment for travel and tourism improves.