With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
Below is a list of impacted sailings:
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
Pause in Service Extended, In Combination
with Gradual Schedule from Select Homeports
MIAMI, May 4, 2020 – Carnival Cruise Line advised guests and travel agents today of our plan to phase in a resumption in our North American service this summer, beginning on August 1 with a total of eight ships from Miami, Port Canaveral and Galveston. In connection with this plan, our pause in operations will be extended in all other North American and Australian markets through August 31.
The key elements of this plan include:
Impacted guests and their travel advisors are being notified by email, including options for a combined future cruise credit (FCC) and onboard credit (OBC) package, or a full refund. Booked guests can make their selection online, alleviating the need to contact Carnival’s customer service center, which is still operating in a work-from-home status due to locally-imposed office closures in South Florida.
We are committed to supporting all public health efforts to manage the COVID-19 situation. We are taking a measured approach, focusing our return to service on a select number of homeports where we have more significant operations that are easily accessible by car for the majority of our guests.
We will use this additional time to continue to engage experts, government officials and stakeholders on additional protocols and procedures to protect the health and safety of our guests, crew and the communities we serve. We appreciate the understanding and support of our guests and travel agent partners and look forward to welcoming them on board as the environment for travel and tourism improves.