Carnival Cruise Line will be notifying guests and travel agents on Tuesday of revisions to the delivery of its newest ship, Mardi Gras, as well as the transformed Carnival Radiance – both resulting from the COVID-19 pandemic – and new itineraries for Carnival Breeze and Carnival Magic that are all part of an updated deployment plan from November 2020 to May 2021.
The key points of the changes:
Guest and travel agent notifications will be emailed over the course of the day on Tuesday, July 7. Carnival expressed its appreciation for their guests’ and travel agent partners’ patience as it completes the notification process.
MIAMI, June 22, 2020 – Carnival Cruise Line today advised guests and travel agents that it has extended its operational pause in North America through Sept. 30, 2020.
“During this unprecedented pause in our business, we have continued to assess the operating environment and confer with public health, government and industry officials,” Carnival Cruise Line President Christine Duffy told booked guests and travel agents in a letter sent today. But she added that following the cruise industry’s announcement on Friday that it would voluntarily extend its pause in North America, Carnival Cruise Line is now cancelling all cruises through September 30.
“We have watched with great interest as commerce, travel and personal activities have begun to start back up, and once we do resume service, we will take all necessary steps to ensure the health and safety of our guests, crew and the communities we bring our ships to in order to maintain public confidence in our business. Nevertheless, we apologize for disrupting your vacation plans and appreciate your patience as we work through these decisions,” Duffy said in the letter.
Carnival initially announced a voluntary 30-day pause in operations on March 13, and has now extended that pause three times, reflecting the public health challenges associated with the COVID-19 pandemic. It is currently completing the repatriation of nearly 29,000 crew members to more than 100 nations who serve its fleet of 27 ships. As with previous pause announcements, Carnival is giving guests who wish to move their booking to a later date a rebooking offer that combines a Future Cruise Credit (FCC) and either a $300 or $600 Onboard Credit (OBC) that has proven very popular with their guests. Guests, as always, have the option to receive a full refund. The process is fully automated so that guests can submit their preference online and they have until May 31, 2021 to make a selection.
“We appreciate the patience and support of our loyal guests, and recognize how much they want to get back to cruising. When the time is right, our outstanding onboard team will be waiting to welcome them back and give them the great vacation that they deserve,” said Duffy.
With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
Below is a list of impacted sailings:
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
Pause in Service Extended, In Combination
with Gradual Schedule from Select Homeports
MIAMI, May 4, 2020 – Carnival Cruise Line advised guests and travel agents today of our plan to phase in a resumption in our North American service this summer, beginning on August 1 with a total of eight ships from Miami, Port Canaveral and Galveston. In connection with this plan, our pause in operations will be extended in all other North American and Australian markets through August 31.
The key elements of this plan include:
Impacted guests and their travel advisors are being notified by email, including options for a combined future cruise credit (FCC) and onboard credit (OBC) package, or a full refund. Booked guests can make their selection online, alleviating the need to contact Carnival’s customer service center, which is still operating in a work-from-home status due to locally-imposed office closures in South Florida.
We are committed to supporting all public health efforts to manage the COVID-19 situation. We are taking a measured approach, focusing our return to service on a select number of homeports where we have more significant operations that are easily accessible by car for the majority of our guests.
We will use this additional time to continue to engage experts, government officials and stakeholders on additional protocols and procedures to protect the health and safety of our guests, crew and the communities we serve. We appreciate the understanding and support of our guests and travel agent partners and look forward to welcoming them on board as the environment for travel and tourism improves.
Carnival Cruise Line said today that it is notifying guests that we are cancelling more cruises as we extend our pause in North American operations, with plans to resume on June 27, 2020.
Carnival Cruise Line shares the global priorities of health and safety for all. We will use this extended pause to continue to take care of the crew that remains on board and continue to bring non-essential crew home. We are actively engaged with the industry and our stakeholders on additional protocols that we will be implementing when we resume service. We are dedicated to maintaining confidence in our commitment to protecting the health and safety of our guests, crew and the communities we serve.
We are communicating directly with our guests and travel agent partners and have worked to minimize the disruption by automating the process so that guests and travel agents can manage their options online. Our offices remain closed at the direction of local government, and while our customer contact center team is now taking calls at home, technology limitations continue to impact productivity and our level of support. We appreciate the patience of our guests and travel advisors during this unprecedented time. And we are touched by the many expressions of support for our cruise line and the genuine concern for our onboard team members whose dedication to our guests is the basis for our loyal fan base.