​Carnival Cruise Line will be notifying guests and travel agents on Tuesday of revisions to the delivery of its newest ship, Mardi Gras, as well as the transformed Carnival Radiance – both resulting from the COVID-19 pandemic – and new itineraries for Carnival Breeze and Carnival Magic that are all part of an updated deployment plan from November 2020 to May 2021.
The key points of the changes:

• Mardi Gras, the first LNG-powered ship to operate in the Western Hemisphere and featuring the first roller coaster at sea, will now enter into service from Port Canaveral, Fla. on Feb. 6, 2021. Itineraries out of Port Canaveral for departures from Nov. 14, 2020 to Jan. 30, 2021 have been cancelled.
• Carnival Radiance’s $200 million dry dock at the Cadiz, Spain shipyard was suspended this spring when the COVID-19 pandemic resulted in a nationwide lockdown. Carnival is now evaluating shipyard options to complete the transformation, but the ship is likely not going to be completed until the spring.
• As a result of the delayed arrival of Carnival Radiance, Carnival Breeze will be redeployed from Fort Lauderdale to Port Canaveral and will assume the itineraries for Carnival Radiance from Nov. 8, 2020 to Apr. 24, 2021. Consequently, guests on 18 Carnival Breeze sailings from Fort Lauderdale scheduled to operate from Nov. 7, 2020 to Mar. 7, 2021 are being notified that their cruises have been cancelled.
• Carnival Magic’s transatlantic and European itineraries from Mar. 13, 2021 to May 3, 2021 have been cancelled. Seven sailings previously scheduled for Carnival Breeze from Fort. Lauderdale from Mar. 13 to Apr. 24, 2021 will move to Miami and those guests will sail on the same itinerary, but on Carnival Magic operating from PortMiami.

“We continue to assess the impact of the COVID-19 pandemic on global commerce, public health and our cruise operations.  In addition to our current pause in service, there have been many other unintended consequences, including shipyard, dry dock and ship delivery delays, and related changes to our deployment plans for our fleet,” said Christine Duffy, president of Carnival Cruise Line.  “While we had hoped to make up construction time on Mardi Gras over the summer, it’s clear we will need extra time to complete this magnificent ship.  We share our guests’ disappointment and appreciate their patience as we work through this unprecedented time in our business and the lives of so many people.  We remain committed to working with government, public health and industry officials to support the response to the pandemic and to return to operations when the time is right.”
Guest and travel agent notifications will be emailed over the course of the day on Tuesday, July 7.  Carnival expressed its appreciation for their guests’ and travel agent partners’ patience as it completes the notification process.

With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.

Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
​
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
​
Below is a list of impacted sailings:

Disney Cruise Line Coronavirus (COVID-19) Additional Information

Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:

• Training for all of our Crew Members on how best to prevent the spread of illness on board.
• A health screening completed by all Guests and Crew Members to check for illness before they board the ship.
• Extensive cleaning and sanitation of high-traffic areas (e.g., handrails, doorknobs and elevator buttons) and children’s facilities.
• Cleaning of all staterooms twice a day and additional disinfection when necessary.
• Discontinuing self-service at buffet locations.
• Regular communication with Guests and Crew Members regarding how to prevent illness.
• Hand-washing stations and sanitizing wipes conveniently located throughout our ships.
• Medical clinics on our ships staffed with experienced doctors and nurses and stocked with supplies and medications to treat a variety of illnesses.

According to public health authorities, Guests can also help prevent the spread of coronavirus (COVID-19) and many other illnesses by frequently washing their hands with soap and water for at least 20 seconds, especially after using the restroom and before eating. Parents can supervise their children to ensure they wash their hands thoroughly. Guests are also advised to cover their nose and mouth with a tissue (or upper sleeve) when sneezing, and avoid sneezing or coughing into their hands or without covering their nose and mouth. Guests or Crew Members who show any symptoms of illness are advised to contact their ship’s Medical Center immediately.

​MIAMI, May 4, 2020 – Carnival Cruise Line advised guests and travel agents today of our plan to phase in a resumption in our North American service this summer, beginning on August 1 with a total of eight ships from Miami, Port Canaveral and Galveston.  In connection with this plan, our pause in operations will be extended in all other North American and Australian markets through August 31.

The key elements of this plan include:

• All North American cruises from June 27 to July 31 will be cancelled.
• Beginning August 1, we plan to resume cruises on the following ships:
  • Galveston:  Carnival Dream, Carnival Freedom and Carnival Vista
  • Miami:  Carnival Horizon, Carnival Magic and Carnival Sensation
  • Port Canaveral:  Carnival Breeze and Carnival Elation.
• Other than the above referenced service from Galveston, Miami, and Port Canaveral, all other North American and Australian homeport cruises will be cancelled through August 31.
• All Carnival Spirit Alaskan cruises from Seattle will be cancelled, as well as the Carnival Spirit Vancouver-Honolulu cruise on September 25 and the Honolulu-Brisbane transpacific cruise on October 6.
• All Carnival Splendor cruises in Australia from June 19 to August 31 will be cancelled.

 
Impacted guests and their travel advisors are being notified by email, including options for a combined future cruise credit (FCC) and onboard credit (OBC) package, or a full refund.  Booked guests can make their selection online, alleviating the need to contact Carnival’s customer service center, which is still operating in a work-from-home status due to locally-imposed office closures in South Florida.

We are committed to supporting all public health efforts to manage the COVID-19 situation. We are taking a measured approach, focusing our return to service on a select number of homeports where we have more significant operations that are easily accessible by car for the majority of our guests. 
​
We will use this additional time to continue to engage experts, government officials and stakeholders on additional protocols and procedures to protect the health and safety of our guests, crew and the communities we serve.  We appreciate the understanding and support of our guests and travel agent partners and look forward to welcoming them on board as the environment for travel and tourism improves.

Carnival Cruise Line said today that it is notifying guests that we are cancelling more cruises as we extend our pause in North American operations, with plans to resume on June 27, 2020.

Carnival Cruise Line shares the global priorities of health and safety for all.  We will use this extended pause to continue to take care of the crew that remains on board and continue to bring non-essential crew home.  We are actively engaged with the industry and our stakeholders on additional protocols that we will be implementing when we resume service.  We are dedicated to maintaining confidence in our commitment to protecting the health and safety of our guests, crew and the communities we serve.
​
We are communicating directly with our guests and travel agent partners and have worked to minimize the disruption by automating the process so that guests and travel agents can manage their options online.  Our offices remain closed at the direction of local government, and while our customer contact center team is now taking calls at home, technology limitations continue to impact productivity and our level of support.  We appreciate the patience of our guests and travel advisors during this unprecedented time.  And we are touched by the many expressions of support for our cruise line and the genuine concern for our onboard team members whose dedication to our guests is the basis for our loyal fan base.