With the well-being of our Guests, Crew Members and Cast Members our top priority, and in line with direction from the U.S. Centers for Disease Control and Prevention, Disney Cruise Line has suspended all-new departures through Monday, July 27, 2020.
Guests currently booked on affected sailings will be offered the choice of a cruise credit to be used for a future sailing within 15 months of their original sail date, or a full refund. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.
Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.
Below is a list of impacted sailings:
Disney Cruise Line Coronavirus (COVID-19) Additional Information
Disney Cruise Line consistently receives among the highest public health inspection scores and has health and safety protocols in place. We also have a comprehensive plan that outlines protocols for managing illness and closely follow the guidance of public health officials. In light of COVID-19, Disney Cruise Line is operating at elevated cleaning and sanitation levels. Among the procedures currently in place include:
Pause in Service Extended, In Combination
with Gradual Schedule from Select Homeports
MIAMI, May 4, 2020 – Carnival Cruise Line advised guests and travel agents today of our plan to phase in a resumption in our North American service this summer, beginning on August 1 with a total of eight ships from Miami, Port Canaveral and Galveston. In connection with this plan, our pause in operations will be extended in all other North American and Australian markets through August 31.
The key elements of this plan include:
Impacted guests and their travel advisors are being notified by email, including options for a combined future cruise credit (FCC) and onboard credit (OBC) package, or a full refund. Booked guests can make their selection online, alleviating the need to contact Carnival’s customer service center, which is still operating in a work-from-home status due to locally-imposed office closures in South Florida.
We are committed to supporting all public health efforts to manage the COVID-19 situation. We are taking a measured approach, focusing our return to service on a select number of homeports where we have more significant operations that are easily accessible by car for the majority of our guests.
We will use this additional time to continue to engage experts, government officials and stakeholders on additional protocols and procedures to protect the health and safety of our guests, crew and the communities we serve. We appreciate the understanding and support of our guests and travel agent partners and look forward to welcoming them on board as the environment for travel and tourism improves.
Carnival Cruise Line said today that it is notifying guests that we are cancelling more cruises as we extend our pause in North American operations, with plans to resume on June 27, 2020.
Carnival Cruise Line shares the global priorities of health and safety for all. We will use this extended pause to continue to take care of the crew that remains on board and continue to bring non-essential crew home. We are actively engaged with the industry and our stakeholders on additional protocols that we will be implementing when we resume service. We are dedicated to maintaining confidence in our commitment to protecting the health and safety of our guests, crew and the communities we serve.
We are communicating directly with our guests and travel agent partners and have worked to minimize the disruption by automating the process so that guests and travel agents can manage their options online. Our offices remain closed at the direction of local government, and while our customer contact center team is now taking calls at home, technology limitations continue to impact productivity and our level of support. We appreciate the patience of our guests and travel advisors during this unprecedented time. And we are touched by the many expressions of support for our cruise line and the genuine concern for our onboard team members whose dedication to our guests is the basis for our loyal fan base.
Disney Cruise Line Returns to Greece and Offers an Exciting Array of Itineraries for Families in Summer 2021
CELEBRATION, Fla. (Feb. 24, 2020) — In summer 2021, Disney Cruise Line will sail a variety of itineraries around the world including a return to Greece – back by popular demand – and exciting and varied European destinations, Alaska ports and tropical locales. Plus, Disney Cruise Line will visit three first-time ports of call in Greece, Sweden and Norway.
Bookings open to the public on Feb. 28, 2020. More details can be found on the “Summer 2021 Itineraries” page of disneycruise.com.
Explore the Mediterranean, Northern Europe and Beyond
In summer 2021, a new collection of itineraries is part of Disney Cruise Line’s grand tour of Europe. From May through July, the Disney Magic will visit captivating locales in the Mediterranean including the Greek Isles, Spain and the French Riviera. From late July through September, the ship will transport guests to bucket-list destinations in the British Isles, northern Europe, the Baltic, Iceland and Norwegian fjords.
The Disney Magic will return to the awe-inspiring beauty of Greece in summer 2021, where guests can marvel at the stunning landscapes and archeological wonders of the region, like Santorini with its iconic whitewashed cliffside dwellings and Mykonos with beautiful beaches along the azure Aegean Sea. Four special voyages will visit the Greek Isles, with cruises ranging from eight to 11 nights.
Each of these unique Mediterranean itineraries combines a selection of stops in Greece with visits to other notable cities in the region. Noteworthy ports of call in Greece include Katakolon near ancient Olympia – home to the first Olympic Games – and the gorgeous Greek island of Kefalonia, a first-time port of call for Disney Cruise Line.
One cruise features a stop at the city of Dubrovnik, Croatia, known as the “Pearl of the Adriatic.” The walled medieval Old City of Dubrovnik is a UNESCO World Heritage site that offers spectacular seaside views and centuries-old cobblestoned lanes to explore.
Additional first-time ports of call for Disney Cruise Line include the medieval city of Visby, Sweden, considered to be one of the best-preserved medieval cities in Scandinavia and the village of Eidfjord, Norway, home to geographic wonders and situated at the foot of Hardangervidda, Norway’s largest national park.
Adventures in Alaska
The Disney Wonder will return to Alaska for the 2021 summer season to explore the region’s breathtaking natural vistas, glaciers and wildlife.
Departing from Vancouver, Canada, seven-night itineraries will visit Juneau, Skagway, Ketchikan and Dawes Glacier. One nine-night Alaskan adventure will visit Hubbard Glacier, Icy Strait Point, Sitka, Juneau and Ketchikan. A special five-night cruise will travel to Dawes Glacier and Ketchikan.
Each Alaska sailing will offer adventure and fun in port and aboard the ship, with stunning scenery, exciting Port Adventures and special Disney Cruise Line touches that will bring the splendor and spirit of “The Last Frontier” to life onboard.
Tropical Vacations to the Caribbean and Bahamas
In summer 2021, Disney Cruise Line will embark on a variety of vacation voyages to tropical destinations in the Caribbean and Bahamas. Ranging from three- to nine-night sailings, the varied itineraries allow guests to experience charming island cultures, sunbathe on golden beaches and revel in local marketplaces. Most itineraries include a stop at Disney’s private island, Castaway Cay.
In addition to seven-night eastern and western Caribbean cruises from Port Canaveral, near Orlando, Florida, and the Walt Disney World Resort, the Disney Fantasy will embark on an assortment of itineraries throughout the summer of 2021. These include a six-night sailing and an extended nine-night Caribbean cruise. Three-, four- and five-night Bahamian cruises round out the Disney Fantasy summer season – all including a stop at Castaway Cay. One special five-night cruise features two stops at Disney’s private island.
The Disney Dream will provide even more opportunities for guests to visit Castaway Cay in the summer of 2021 with all three- and four-night Bahamian cruises calling on the private island paradise.
Guided Experiences with Adventures by Disney
In summer 2021, Disney Cruise Line guests can enrich their cruise vacation with a variety of add- on packages from Adventures by Disney, a leader in family guided group vacations. Highlights include a return to Alaska and popular packages in northern Europe and the Mediterranean.
With Adventures by Disney, guests can book the ultimate Disney cruise experience on select sailings in Alaska and Europe. Throughout the voyage, knowledgeable Adventure Guides provide dedicated service both onboard and in port, as they lead guests on specially curated excursions, interactive activities and off-the-beaten-path adventures. Onboard the ship, guests enjoy unique experiences and premium amenities exclusive to Adventures by Disney, such as an intimate talkback session with Walt Disney Theatre cast members followed by a behind-the-scenes costume and prop activity.
Adventures by Disney also offers popular pre-cruise vacations in London; Barcelona, Spain; and Copenhagen, Denmark. These two- to three-night Escapes feature unforgettable experiences in iconic cities. Plus, activities like flamenco dancing, mosaic making and preparing local cuisine immerse families in the culture of each region.
Bookings for these Adventures by Disney offerings open to the public on Feb. 28, 2020. For more information, visit adventuresbydisney.com or contact a travel agent.
Disney Vacation Club Charter Cruise for 2021
Disney Vacation Club will host a members-only charter cruise in 2021, a five-night western Caribbean sailing aboard the Disney Fantasy on June 12, 2021. Bookings open to Disney Vacation Club members on May 2, 2020.
To learn more about Disney Cruise Line or to book a vacation, visit disneycruise.com, call Disney Cruise Line at 888-325-2500 or contact a travel agent.
CELEBRATION, Fla. (Jan. 23, 2020) – Out-of-this-world adventures return to Disney Cruise Line in 2021 with Star Wars Day at Sea. This special day-long celebration is filled with unique character encounters, unforgettable live shows and Star Wars-themed activities for the entire family. Star Wars Day at Sea takes place on seven-night Disney Fantasy cruises to the Caribbean from January through March.
With more than a dozen of the galaxy’s most formidable and heroic characters onboard, guests can meet with the best of the Resistance including Chewbacca, C-3PO and R2-D2; come face-to-face with Darth Vader; and be on watch as Stormtroopers, Bounty Hunters and Jawas roam the ship.
Force-sensitive children learn the ways of the Jedi and use their new-found skills in a face-off against Darth Vader and Kylo Ren in Jedi Training: Trials of the Temple. The whole family can celebrate the greatest moments from the Star Wars galaxy with the “Summon the Force” deck party, complete with a fireworks show of galactic proportions.
Costume celebrations, movie screenings, trivia sessions, the Star Wars Drawing Academy and a ship-wide Porg-themed adventure are more of the ways families can feel the Force on Star Wars Day at Sea. Unique food and beverage and special merchandise are also available on these sailings in early 2021.
Star Wars Day at Sea Itineraries
With cruises to the Eastern and Western Caribbean, guests can celebrate their love of the Star Wars saga and enjoy tropical destinations, coupled with classic Disney magic and entertainment all week long onboard the Disney Fantasy. All Star Wars Day at Sea sailings make a stop in Castaway Cay, Disney’s private island in the Bahamas reserved exclusively for Disney Cruise Line guests, home to pristine beaches, crystal blue waters and fun-filled leisure and recreational activities for all ages.
Star Wars Day at Sea will be offered on nine Disney Fantasy seven-night Caribbean cruises sailing from Port Canaveral, Florida.
Departing Jan. 2, Jan. 16, Jan. 30, Feb. 13 and Feb. 27, the Western Caribbean itinerary includes Cozumel, Mexico; George Town, Grand Cayman; Falmouth, Jamaica; and Disney’s private island in the Bahamas, Castaway Cay.
Departing Jan. 9, Jan. 23 and Feb. 20, the Eastern Caribbean itinerary includes Tortola, St. Thomas and Castaway Cay.
Departing Feb. 6, the Eastern Caribbean itinerary includes St. Maarten, St. Thomas and Castaway Cay.
To learn more about Disney Cruise Line or to book a vacation, guests can visit http://www.disneycruise.com, call Disney Cruise Line at 888-325-2500 or contact their travel agent.