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3/19/2015 3 Comments

It's time for Sea World to promote fun at their parks again

Written by Gregg Condon 
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UPDATE 3/19/2015 - Scroll to the bottom of the article to see our thoughts on the hiring of new CEO Joel Manby

Since we started Park Journey, we have, for the most part, stayed away from any of the controversy surrounding Sea World, Blackfish or any of the other things that go along with that. 

Not to say that we don't have an opinion, but we have decided to leave that to other sites that are more dedicated to the specific chain and to Sea World sponsored sites like Awesome Ocean. 

But this is about Sea World the "Theme Park" not Sea World the "We need to defend ourselves" park. 

That's not to say that the chain shouldn't speak out about all the good they do, because they do a LOT of good. They also should be fighting back against one sided movies that definitely have an agenda (see, there's our opinion). 
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Photo Courtesy Sea World San Diego
Along with all of the controversy has come a few bad years for the chain as far as attendance and revenue, which has resulted in the resignation of CEO Jim Atchison and many other changes. People are still going to the parks, people love the parks, but for the most part the things you see coming from the chain have to do with conservation, animal rescue and other things to directly deny any of the controversy and put a good face on what it is they do. And again, that's all good and fine. 

But what Sea World REALLY needs to do in order to turn around ... remind people that their parks are fun. Because they are!! 

I hate the word "Edutainment", but that's really what Sea World is. Unfortunately because they've had to defend themselves, they've forgotten about the "Entertainment" part of that word. 

Even looking at the front page of the Sea World website, all you see is "50 years of Connecting and Caring", "SeaWorld Cares", "SeaRescueTV", "Conservation Fun". 

You have to go down to the bottom of the page to get to the ACTUAL fun stuff. Animal Cams, Bindi Irwin, Games and Apps. Not even one mention of a ride or a show on the front page. 

The animal conservation is great, it's needed, people need to know, but it needs a mixture of both. 
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Photo Courtesy Sea World San Diego
Due to distance, it's been a few years since we've been to a Sea World park. That's not due to any lack of desire, but anybody who's sat in weekend traffic trying to get to/from San Diego on the I-5 knows why we'd choose to not make that commute after a long week of working and commuting. 

But some of our most fond memories of our kids growing up were at Sea World. As you'll see in the pictures below, while yes, we were interested in the conservation aspects of the parks, the big draw was the animals and just the great vibe of the parks in general. 
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Gregg enjoying some fresh fish. He did eventually give it to the seals.
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Penguins Rule
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Daddy, put Patrick back.
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Josh isn't thinking "ooh, look at that educational Polar Bear" he's thinking "Look at that awesome Polar Bear" but also still learning.
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Too young to drink, but the kids did love the Beer School.
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Hanging out with some Commerson's Dolphins
The Sea World parks have a great collection of shows, rides, exhibits, great food, amazing staff and in the instance of the San Diego location, a prime location right on Mission Bay. 

I'm not an expert by any means, but I've visited quite a few Theme Parks and I know what I like to do there. 

A few random thoughts of things the chain could do that wouldn't take long or cost a lot of money: 

Promotion: 
  • Have commercials that show people actually having fun in their parks. Not actors pretending to have fun. Actual people. Give some families a Go-Pro and a digital camera for the day, have them take video and pictures with them. Don't pre-plan it, surprise them at the gate with food/merchandise/animal encounter passes in exchange for documenting their day. Put it all together for an awesome "real person" commercial. Put longer versions on their website and social media pages. Even have social media posts of their day as their day is going on. 
  • Bindi Irwin ... In her you have a great, energetic, recognizable person who is well rounded, smart, funny and is every bit the embodiment of her late father. Those of us who follow the parks online know about her involvement in the parks. This needs to be even more in the forefront. Kids look up to her, or they will if they know she's there. But again, while she's great at promoting the animals, have her promote the parks in general as well. 
  • I almost hate to say this one, but part of the controversy and something that always brings it up in people's minds is the breeding program. By constantly promoting it you are putting that back in the minds of people. Those of us who support the park love that stuff, Awesome Ocean covers it great, but for the main social media arms of the parks, they need to maybe stay away from over promotion of that. At the very least it should be spread out among promoting all the other fun stuff. 
Special events:
  • Food and Beer/Wine festival. Who cares if any of the large corporations won't come because they are scared. There are SO many local chefs, brewers, wineries, etc that would LOVE the exposure, and really, ask anybody who likes good food and good beer and wine, if it's good, the name on the chef's coat or the bottle doesn't matter. 
  • LIVE MUSIC!! So some washed up 70's or 80's band canceled some shows. Get the cover version. They are probably better at this point anyway. Get some local bands, have them play some cover songs and some of their original songs. They'd love the exposure and like above, good music is good music. 
  • Cultural festivals. All three Sea World locations in the US have large latino communities. This should be an absolute no brainer. But why limit it to just one culture. Do a Chinese New Year, St Patricks Day, do Fourth of July huge with not just fireworks but music and all of the great food that makes America great, not just Burgers and Hot Dogs. 
  • Night Time Events: At least in San Diego, once the sun goes down the only show that really goes on is Shamu, and for good reason, that show is awesome. But why not use the other stadiums and show some kind of "Drive In Movie" experience. Sell picnics that people can sit out and have. Doesn't even have to be in one of the arena's, just a big area where people can hang out and have a blast. They already have their Summer Nights promotion, which is great, but it needs to be in the face of people both online and on TV. Right now most of the promotion is just "here's some fireworks, but we also rescued a seal 2 years ago" type thing. 
By continuing to just be about defending themselves, they are really letting the anti-Sea World crowd win. They are getting what they want and hurting the company where it really matters, in their wallet. And less money for Sea World the "fun" park means less money for the things that really matter. The rescue and conservation of the animals we all want to our children and our children's children to be able to experience. 

We are definitely going to be heading down to Sea World this year, maybe even to all 3 of the US parks depending on our travels this year, and I'm very excited about that. The future plans that were announced last year are going to be amazing and I really do think Sea World has it's best years in front of them, not behind them. They just need to realize it themselves. 
Update: 3/19/2015

New CEO

Today Sea World announced that Herschend Family Entertainment CEO Joel Manby will be the new CEO. We actually think this is an excellent choice and here's why. 

  • Joel's reputation in the industry is undeniable. While true, Dollywood and Silver Dollar City aren't as big at Sea World, this is actually a great thing. It's hard to find somebody who's worked for Joel that has a bad thing to say. He "get's it". And while there isn't an employee problem at Sea World, having a CEO that understands the situation can be reinvigorating. And that is what's needed.
  • Joel knows what families like. Look at the attractions built at both SDC and Dollywood over the past few years. From thrills like Outlaw Run to family coasters at Dollywood he knows the audience. And Joel, how about getting those Skillets to Sea World Parks soon. =)
  • Last, and certainly not least, Joel is a leader, and more importantly, a leader that is as far removed from recent Sea World controversies as you and I are. So while at the beginning there will be the inevitable "why did you take this job given the recent controversies", once that is done it will essentially close the book on this chapter of Sea World's history. Finally allowing them to move on into their amazing future. 




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3/18/2015 5 Comments

Line Jumping and other Theme-Park Olympic Sports (RD Sussman)

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After a couple of weeks off, RD is back with a rather comical look at what we are calling Theme Park Olympics. But don't let the title fool you, these are things you SHOULD'NT do in parks. 



For years now, I've been a grumpy man seeing the behavior in parks I visit around the world. However, we here in the USA do some much MUCH better than others; in fact, if there were a Theme Park Olympics, we'd get the gold medal for bad behavior. So let's look at this special breed of competitor - the ASSLETES - and their behavior, as ranked by park. 
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Let's start out with our first category: the 500 person LINE JUMPING competition. In this competition, the name of the game is to walk past or around as many guests as possible, as the line isn't moving, and our competitiors feel they don't have to stand in line! This is something that is pandemic across the USA - I have seen it at every major park I've been to, no matter how good or bad they are. Some of the worst of this is when there is the new attraction that has just opened; that three hour line means that line jumping is going to be a multi-player competition. 
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Who wins this for the worst? That's a tough call, as there are so many good assletes doing it. Some of the worst I've seen has been in the mid-Atlantic region, with Six Flags America having one of the worst problems of them all. During the time I was attending the park, even the smallest attractions would have chronic line jumping issues; apparently to the local clientele the lines are just suggestions, and you aren't bad-ass until you've jumped up and over every single guest in the queue. (Of course, having utterly awful operations at SFA tends to breed this bad behavior.) In a close second place, California's Great America comes into play. On one particular visit, I saw people go up the exit ramp, argue for a minute with a ride operator, and then get on the ride, completely bypassing the line. Coming up in third would be Six Flags Magic Mountain, where the entitled set come to play - and to line jump. Q-Bot? Nahhh. We're from Orange County. We don't need them. We're too entitled to stand in lines. I have actually been pushed aside by these assletes on rides where the line was moving at a very good pace- just because they wanted to ride without a wait. 
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For our next competiton: The 250 pounds of CRAP competition. In this sport, our assletes must carry as much junk with them onto the platform of a ride, empty their pockets of as much stuff as possible, and to make a general nuisance of themselves to slow loading of a ride as much as possible. Extra points are scored if these assletes argue with the operators that they must carry their (phone, camera, mainframe computer, luggage) onto the ride as it is IMPORTANT! 

In this category, our assletes excelled primarily in Florida and the west coast. Nearly every park in the USA had a good chance of achieving this select status, but there were some who out-did themselves to win the gold.
In first place, with the gold medal for the 250 pounds of CRAP competition comes Busch Garden's Tampa! I have seen the worst of the worst for this there on numerous occasions, with their assletes carrying things I have rarely seen in a theme park before. On my last visit a few years back, I saw people actually trying to board one of the coasters with a 5'0 stuffed elephant, and saying that it was safe to ride with it. At the same park, somebody boarded with an early tablet, expecting to ride with it. And then there are the handbags of DOOM that I saw on nearly every ride. In second place with the Silver comes SFMM again - with the most badly behaved assletes as far as hauling things onto the ride. The difference here is our assletes at SFMM would actually bicker with the operators to bring their 250 pounds of crap onto any given ride, including ones where it would be assured that the items would go flying off to Ventura County. We're talking projectiles at 100 mph folks. In a close third for the Bronze medal, we have the Magic Kingdom, Walt Disney World, tied with Disneyland. Our assletes here feel that the entry price also includes freight charges to haul their junk onto EVERY ride in the park, despite some of them not being the best to get things into and out of. And this, my beloved readers, is in light of Disney's very family friendly policy of sending packages to the main gate, where you can then pick them up at the end of the day. People love to board rides with everything and anything, from that unfinished Dole whip (WHY???) to Balloons & bags. 
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Our third competition is a sport of sports: The Bounce Your Basketball as often as possible competition. In this competition, our assletes win a basketball, and must dribble it as OFTEN as possible, hitting as many guests as possible along the way. Extra points for style & grace if you start throwing the ball over the heads of other people in line for the attraction, and you get a special award if the ball rolls off underneath the ride. 

This personally is one of the WORST OF THE WORST things parks do: Give away basketballs fully inflated to park guests for winning something. As it is a hazard waiting to happen; I've seen these tokens of glory rolling all around a theme park loose because our budding assletes can't keep a hold of their balls. Our GOLD medal goes to Six Flags America, where the balls are flying! I have on numerous occasions been hit in the head, back, leg & arm by our assletes thinking the loading platform of a coaster is, in fact, a basketball court. And what is worse? SFA does nothing to stop this behavior. No signs, nobody cares - despite basketballs whizzing around everywhere. In a close second for the silver, Six Flags Over Georgia, where I have fallen due to runaway balls. Assletes here will get two or three during a day at the park, and then spend the rest of the day juggling their balls and dropping them often. Our third place winner in this category goes to Kings Dominion. They tried hard, but fortunately their operators attempt to limit the endless thunk thunk thunk on platforms.
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Our final category in the Theme Park Olympics is the Empty Cup Splash & toss. In this category, our assletes must consume a large soda (or any food really) and then miss the trashcan by as far as possible. Style points are added if you can land the trash underneath a ride, and extra points if the trash is in a place that nobody can get to, ensuring that everybody can see where you've thrown your trash. 

Here, just about every park in the USA could be credited for a win; however, some parks out did each other for this award. Our assletes did their best to make their park look the worst, and the Gold Medal was a tough call. Give a big round of applause to Six Flags Discovery Kingdom - where the trash is ample & placed so you can see it on every ride. I have seen people chuck their trash off the platform of ROAR, and into the audience below. Underneath the V2 coaster, I saw everything from sandwich wrappers and bags of popcorn, to the jumbo-sized drink mugs lining the ground underneath the ride. Our Silver Medal goes to SFMM, where littering isn't just a sport, but an art form elevated. I can say that I have seen littering in that park standing right next to the trash can with ZERO attempt to insert trash into the bin. Why throw it in the garbage, when it becomes part of the scenery! Coming up with the bronze medal is California's Great America, where trash seems to be organically strewn under and around rides as if naturally growing from the topsoil. The assletes here take pride in dumping trash as far away from trashcans as possible, and it shows. 
Now mind you, I don't blame the parks entirely for these assletes; after all, parks can't control their patrons. However, I do blame parks for not doing the right things. Line Jumping is something parks need to eradicate by enforcing policies they post on rides & on the park maps. Basketballs should be obliterated from parks - or at least given out deflated to guests. These are things that can be done to end these Theme Park Olympics - and not a moment too soon. 


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3/2/2015 2 Comments

If I were running ... Cedar Point (RD Sussman)

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it's Tuesday and RD is back with another one of his great articles. 

Kind of a new series within a series, he's taking another look at Cedar Point today, but from a different point of view. Not necessarily what's "wrong" with Cedar Point, but what RD would do if he ran Cedar Point. 

Enjoy ... 






Written by RD Sussman

Starting with this post, every now and again I'll be taking a look at existing parks, and how I'd run them if I were the GM. To that end, I'll be using the park's own financial data, layouts, etc. to keep it within a reasonable window of actual financial & operational means - that is, I'd be running the park, but not in 'sandbox mode'. 

This week, I decided to use Cedar Point as if I were GM. To start, I looked carefully at my past visits, as well as to what the park has done over the past 15 years. I looked at their financial records, attendence records & other factors, and then put myself in the position of GM. 
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As I look at the park currently, it is in relatively good shape. Most of the park is kept up with, with some areas needing more attention than others. I'm also discouraged with how I see the park has neglected certain areas. CP has some of the tallest rides on earth, as well as basic collection of coasters of different shapes & sizes. Flat rides are a relatively good balance, again different shapes & sizes. Food outlets tend to be placed in somewhat prominent areas, but in some cases necessary facilities such as restrooms & guest service areas are quite a distance from each other. Landscaping is pretty, but could use a few touch-ups. 
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First, let's address the coaster collection: CP has a broad base of coaster technologies. However, looking at the past 15 years, no real strides forward have been made in the balance of the collection. I see a huge problem in this, especially with the neglect of older attractions that have lost their lustre & their glory. Of note:

  • Mean Streak - once the world's tallest wooden coaster, this ride has been in a steady decline since, and now provides a rough ride, partly due to years of operating heavy trains & near constant replacement of track pieces due to that stress. Trim brakes now dot the tracks to slow the trains down, and in the end the ride has ended up being a shadow of its former self. 
  • Cedar Creek Mine Ride - One of the world's first mine coasters, this ride has aged with grace, but not in the way it should. 
  • Raptor - When Raptor ruled the skies in 1994, it was a great success, but has suffered in her glory since the addition of taller & larger rides throughout the park. While still thrilling, there is a lot that could be done here. 
  • Iron Dragon: "Dragging Iron" is a suspended coaster which has had the fun engineered out of it. Sluggish performance, very little sway & a rather bland layout make this ride a past-tense ride. 
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Mean Streak
So, looking at these rides, I've come up with this:

  • Mean Streak - After 25 seasons, it is time to retire. The land underneath Mean Streak is good property, and could be used for better utility. To gut & restore Mean Streak would be expensive, especially with a structure exposed to many years of harsh weather & water exposure; to replace it with a steel track would negate the purpose of the ride. So instead, I choose to remove it. 
  • Cedar Creek Mine Ride - CCMR would get a massive overhaul, not entirely unlike what other parks have done with their own mine rides. First, addition of special effects & show scenes within the confines of the ride to give a new visual experience to a good basic ride. 
  • Raptor - A new coat of paint, a new set of scenery & addition of special effects along the course to give a new level of thrill to a good, reliable classic coaster. 
  • Iron Dragon - R.I.P.  It is time to put this one out to pasture. As much as I love suspended coasters, it is eating up space in the middle of the park, space that could be used better for future attractions.
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Iron Dragon
As for the rest of the coasters, this is a hard picture to settle out. While many of the coasters are in good condition, some have outlasted more than they should. In this, there are a few that I would consider either retooling or replacing entirely with newer technology. The issue is, of course, space & placement. Some rides are squeezed into locations that would make efficient replacement nearly impossible. 

Flat rides: Most of CP's flat rides are in good condition, but much like many parks around the world could always use a boost. The critical issue with most flat rides is capacity, something that CP has tended to try and boost as much as possible. To this end, there are holes in their lineup which could be easily filled with good, thrilling rides. Gerstlauer, MACK, Zamperla & many others offer new-generation thrills in a small space, some of which would be exceptional additions to CP's lineup. A SkyRoller from Gerstlauer, for example, would give a great new visual to the existing skyline, as well as giving a totally new concept in thrill rides at the same time.
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Soak City
Water rides: This is an area where CP, much like their sister parks in the chain, has pretty much turned over to their water parks. I find this to be a HUGE mistake, and one I'd rectify as a priority. While rides such as Shoot The Rapids have been added, classic rides are missing, including a standard Log Flume. What parks don't realize as these rides may not be top-ten thrillers, they do draw an audience, and on a warm day they are well worth the audience. River Rapids rides (Such as Thunder Canyon) do a good job - but some people don't want to get that wet, especially if walking around a theme park all day. Smaller water rides & other such attractions would work.
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Raptor
Family/Junior rides: This is an area where CP is failing at, particularly in the nature of additions & upgrades. While CP has added smaller flat rides over the past 15 years, the key focus on the total demograpic has been forgotten about. None of the coasters added in the past 15 years have addressed the family audience, and two family attractions were removed. This is a huge mistake, especially as there is a major demographic change going on throughout the USA. while families are getting smaller, parks are only focusing on the thrill audience (at high expense no less) who will soon want more middle-of-the-road experiences. Having a good, well maintained allotment of family rides & coasters will pay large dividends in attracting a slowly shrinking demographic to the park. Building a good audience base here is critical in a changing era of park operations.  
Food & dining: This is an area where Cdear Point does a decent job of offering a broad base variety, as well as having plenty of options throughout the park. But there is always room for improvement, as well as differentiation of dining experiences. Having additional options is always a plus in a park, particularly a park as large as CP. 

Shows: CP has a broad variety of stage shows & other related attraction areas. However, the removal this year of the CP theater (Formerly the Charles Schultz theater) is a step backwards. Every park needs a good air-conditioned theater where guests can rest & cool-off prior to heading out into the park again, and having one less theater is going to make that more difficult. 
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So, let's look at what I'd do specifically, year by year, starting in 2016:

  • 2016: Mean Streak gives its final rides, as Sky Flight (Gerstlauer Sky Roller) takes to the air. Dinosaurs Alive is reconfigured & realigned for future land use.
  • 2017: Cedar Mill Splash, a MACK log flume is added. This new log flume occupies part of the former Mean Streak site, and is the cornerstone of a new area in the park, dedicated to the family & to classic rides & stories. Alongside Cedar Mill Splash is a new eating facility, air conditioned & with a stage show, similar to what Disney has in the Golden Horseshoe Revue, providing a place to sit, cool off & be entertained. 
  • 2018: New wooden coaster - with the advances of both GCI & RMC, a new wooden coaster is built partially on the old Mean Streak site, featuring 21st century thrills. Alongside the new wooden coaster, classic rides from throughout the park are relocated here, restored & placed to maximize space, and to fully flesh out the area surrounding. 
  • 2019: Restoration & rebuilding of both Raptor & Cedar Creek Mine Ride is done, featuring new effects & scenery on both. Corkscrew, Gemini, Blue Streak & Magnum all get facelifts as well. New green areas are installed along many midway areas, including more trees & sitting areas. Pop-up shows are added throughout the park to give guests a welcome distraction. Iron Dragon give its final rides, and closes at the end of the 2019 season. 
  • 2020: Working with MACK, a new building begins to take shape where once stood Iron Dragon. Built in-between Rougarou & Top Thrill Dragster, this new coaster will feature an mostly enclosed layout, special effects & a high capacity ride system. Children are pleased with the addition of a new Gerstlauer junior coaster - The Flying Beagle - to Planet Snoopy, which is expanded & canopy-covered in part for comfort. Iron Dragon's platform is converted into a new two-story dining facility, replacing the existing food structure entirely, and allowing for a new bridge to the future attraction in its place. 
  • 2021: IMPULSE, a MACK Blue Fire Custom opens to the public. Featuring multiple launches, several inversions & a fully enclosed theme building, the ride caters to the thrill audience by interacting with Millenium Force, as well as other attractions. Along side IMPULSE, a new night time fountain show is built where Iron Dragon's pretzel formerly was, featuring water effects & show scale water screens. 
So there it is, folks. My vision if I were running Cedar Point. Not too extreme, but in my opinion choices that are not only necessary, but would allow CP to flesh out the future very nicely, and keeping the feel & look of the park well into the future. 
So what do you think of RD's plan? Are you on board? Anything you'd like to change or add? Feel free to let us know in the comments below. 


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